Обеци
Колиета
Комплекти
ВАУЧЕРИ
МАГАЗИНИ
GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE
www.niadesign.bg

I. SUBJECT
Art. 1. These General Terms and Conditions are intended to regulate the relationship between Nia Design-BG Ltd., Plovdiv, 8 Stoyu Shishkov St., hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as the USERS, of the online store www.niadesign.bg, hereinafter referred to as the ONLINE STORE.

II. SUPPLIER’S DETAILS
Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:

  1. Supplier’s name: Nia Design-BG Ltd.

  2. Registered office and management address: Plovdiv, 8 Stoyu Shishkov St.

  3. Operating address: Plovdiv, 1 Krayova St.

  4. Correspondence address: Plovdiv, 8 Stoyu Shishkov St.

  5. Registration in public registries: UIC 205049971

  6. Personal data administrator certificate No. ________

  7. Supervisory authorities:
    (1) Commission for Personal Data Protection (CPDP) – Sofia 1592, Prof. Tsvetan Lazarov Blvd. 2, phone, fax, email, website.
    (2) Commission for Consumer Protection – Sofia 1000, Slaveykov Square 4A, floors 3, 4 and 6, phone, fax, hotline, website.

  8. VAT registration No. BG ________

III. CHARACTERISTICS OF THE ONLINE STORE
Art. 3. The online store, accessible at www.niadesign.bg, allows Users to:

  1. Register and create a profile to view and use additional information services.

  2. Make electronic statements related to contract conclusion or performance via the interface.

  3. Conclude purchase and delivery contracts for goods offered.

  4. Make payments for concluded contracts according to the supported payment methods.

  5. Receive information about new products.

  6. View products, details, prices, and delivery terms.

  7. Be notified of legal rights via the interface.

  8. Exercise the right of withdrawal for applicable goods.

Art. 4. The Supplier delivers goods and ensures User rights under law, based on good faith, practice, consumer/trade law.

Art. 5. (1) Users conclude purchase contracts via the Supplier’s interface.
(2) The Supplier undertakes delivery and transfer of ownership of selected goods.
(3) Users pay the Supplier as per the price on the online store and these T&Cs.
(4) Delivery is subject to the terms posted and under these T&Cs.
(5) Delivery cost is separate from the item price.

Art. 6. (1) Both parties agree that all declarations related to contracts may be made electronically under relevant laws.
(2) Electronic declarations made by Users on the site are presumed to be made by the person identified by the registered login credentials.

IV. USE OF THE ONLINE STORE
Art. 7. (1) To use the store and contract, Users must enter a username and password if registration is required.
(2) Credentials are chosen at registration.
(3) By submitting data and clicking “I accept” or “Register,” the User confirms reading, agreeing, and binding themselves to these T&Cs.
(4) The Supplier confirms registration via email with activation link; upon confirmation, contractual relations begin.
(5) Users must provide accurate and up‑to‑date data and update it as needed.
(6) Full store functionality requires registration; the Supplier is not liable if Users miss functions due to lack of registration.
(7) These T&Cs may also be accepted without registration through explicit declaration.

Art. 8. (1) The email provided at registration, and any subsequent contact email, is the “Primary Email.” Users may change it.
(2) For email change, the Supplier sends a confirmation request to the new address.
(3) Change occurs once User confirms via the provided link.
(4) The Supplier then informs the User at the previous email.
(5) The Supplier is not liable for unauthorized email changes.
(6) The Supplier may require use of the Primary Email in certain cases.

V. TECHNICAL STEPS TO CONCLUDE A PURCHASE CONTRACT
Art. 9. (1) Users mainly use the interface to conclude purchase contracts.
(2) The contract is in Bulgarian.
(3) The contract consists of these T&Cs available on the site.
(4) The User is represented by the data provided during registration.
(5) The Supplier provides tools to detect and correct input errors prior to submitting declarations.
(6) The contract is concluded upon registration or explicit acceptance of T&Cs; purchase contract upon item order.
(7) The Supplier notifies the User via electronic means.
(8) Declarations and confirmations are deemed received when accessible by the recipient.
(9) The Supplier delivers to the address provided by the User; not liable for incorrect data.

Art. 10. (1) Contract steps: register or order without registration; login; select item(s); provide delivery info; choose payment; confirm order.
(2) Users may order without registration if system allows.

VI. SUPPLIER’S SPECIAL OBLIGATIONS. CONSUMER PROTECTION
Art. 11. This section applies to Users determined to be consumers under relevant laws and EU Directive 2011/83/EC.

Art. 12. (1) Product features are specified in each product profile.
(2) Prices include taxes.
(3) Shipping costs are specified before contract conclusion, either in product profile or order stage.
(4) Payment, delivery, and contract execution methods are described in these T&Cs and on the site.
(5) Info is current at the time of viewing.
(6) The Supplier must indicate delivery conditions for each product.
(7) The total order cost is shown before checkout.
(8) Legally required consumer info may be provided via the platform or email.

Art. 13. (1) The User agrees the Supplier can accept advance payment.
(2) The User chooses to pay for goods and delivery before or upon delivery.

Art. 14. (1) The User has the right, without compensation or reason, to withdraw from the contract within 14 days from receipt, using the standard withdrawal form available on the site.
(2) Withdrawal right does not apply to: custom-made goods, perishable goods, unsealed goods due to hygiene/health, goods mixed inseparably, unsealed audio/video or software after delivery, newspapers, periodicals (except subscriptions).
(3) If the Supplier fails to provide required info, the withdrawal period extends up to 1 year and 14 days from receipt; if info provided later, period runs from that date.
(4) Upon withdrawal, the Supplier refunds all payments, including delivery, without undue delay and no later than 14 days from notification. Refund uses the same method unless the User agrees otherwise and no cost difference.
(5) Return shipping costs are borne by the User; refund is reduced by return shipping. No obligation to refund extra delivery costs chosen by User beyond standard.
(6) User must preserve goods’ condition and safety during withdrawal period.
(7) Withdrawal is exercised via the standard form on the site.
(8) If the Supplier does not collect the goods themselves, they may withhold refund until goods are received or proof of shipment is provided.

Art. 15. (1) Delivery time and start date are determined per item at contract conclusion unless combined delivery.
(2) If unspecified, delivery time is 30 business days from the day after order placement.
(3) If unable to supply, the Supplier must notify and refund the User.

Art. 16. (1) Supplier delivers after confirming provision of required consumer information.
(2) Confirmation is by signed document at delivery unless agreed otherwise.
(3) Either party present at delivery can confirm that the information was provided.

VII. OTHER CONDITIONS
Art. 17. Supplier delivers and hands over goods within agreed time.

Art. 18. User must inspect goods upon delivery and immediately notify the Supplier if they do not meet requirements.

VIII. PERSONAL DATA PROTECTION
Art. 19. (1) Supplier takes measures to protect Users’ personal data under the Personal Data Protection Act.
(2) For security, data are sent only to the registered email.
(3) The Supplier publishes a Privacy Policy on its site.
(4) Users agree that the Supplier may process their personal data necessary to fulfill orders and contracts.

Art. 20. (1) The Supplier may require proof of identity or data verification during the contract.
(2) If a User forgets or loses credentials, the Supplier may apply the announced recovery procedure.

IX. AMENDMENT AND ACCESS TO TERMS
Art. 21. (1) The Supplier may amend these Terms and notify all registered Users.
(2) Amendments become effective upon explicit notification unless the User objects within 30 days.
(3) Notifications are sent to the registered email; no signature required.
Art. 22. The Supplier publishes the Terms and any amendments on its website.

X. TERMINATION
Art. 23. These Terms and User’s contract terminate in the following cases:

  • Liquidation or insolvency of a party;

  • Mutual written consent;

  • Unilateral notice in case of breach;

  • Objective impossibility to perform;

  • Repossession or sealing of equipment by authorities;

  • Deletion of User account (existing unfulfilled orders remain valid);

  • Withdrawal of contract per Consumer Protection Law—in this case termination only of that delivery.

XI. OTHER PROVISIONS
Art. 24. Invalidity of any clause does not invalidate the entire contract.
Art. 25. Bulgarian law applies for matters not regulated herein.
Art. 26. All disputes will be resolved by the competent court or the Commission for Consumer Protection.